FAQ

Welcome to CLAYRY. Here are answers to some common questions about our sunglasses, orders, shipping, and returns.

1. What products do you sell?

CLAYRY specializes in stylish sunglasses for men and women, with designs suitable for different personal styles and occasions.

2. Where do you ship?

We currently ship to addresses within the United States only.

3. Is shipping free?

Yes. We offer free standard shipping on U.S. orders.

4. How long does delivery take?

Orders typically arrive within 6–12 business days.

Processing Time: 1–2 business days
Transit Time: 5–10 business days
Total Estimated Delivery Time: 6–12 business days

Delivery times are estimates and may vary due to carrier delays, weather, holidays, or other circumstances beyond our control.

5. How can I track my order?

Once your order has shipped, you will receive tracking information when available. Please allow some time for the tracking information to become active.

6. Can I change or cancel my order?

Yes. You may request to change or cancel your order within 24 hours of placing it.

After 12 hours, your order may already be processing or preparing for shipment, so changes or cancellations may no longer be possible.

7. What is your return policy?

We offer a 30-day return period from the date your order is delivered.

To be eligible, sunglasses should be unused, unworn, and returned in their original condition and packaging.

8. How do I request a return?

Contact our customer service team with your order number and reason for the return. Please wait for return instructions before sending the item back.

9. When will I receive my refund?

Once your return is received and inspected, an approved refund will be issued to your original payment method.

Please allow up to 7 business days for the refund to be processed and reflected in your account. Processing time may vary depending on your payment provider.