FAQ

What does CLAYRY sell?

CLAYRY offers women’s fashion, including a selection of women’s jackets and sweaters for different styles, seasons, and occasions.

Where does CLAYRY ship?

We currently ship orders within the United States.

How long does shipping take?

Orders are generally delivered within 6–12 business days.

How long does order processing take?

Orders are usually processed within 1–2 business days after payment is successfully completed.

Is shipping free?

Yes. We offer free standard shipping on eligible orders.

Can I change or cancel my order?

Yes. You can request an order change or cancellation within 24 hours of placing your order. After this time, your order may already be processing and changes may not be possible.

What is your return policy?

We accept eligible returns within 30 days of delivery. Items should be in their original condition and meet the requirements of our Return & Refund Policy.

When will I receive my refund?

Once a return is approved and processed, the refund is generally issued within 15 days. The time for the funds to appear in your account may vary depending on your bank or payment provider.

What if I receive a damaged or incorrect item?

Please contact our customer support team as soon as possible if you receive a damaged, defective, or incorrect item. Include your order number and relevant photos so we can review the issue.

How can I track my order?

Once your order has been shipped, tracking information will be provided when available. You can use the tracking information to follow your shipment.

What payment methods do you accept?

We accept major payment methods, including Visa, Mastercard, American Express, Discover, Apple Pay, Amazon Pay, Google Pay, Diners Club, Shop Pay, PayPal, and other payment methods displayed at checkout.