Refund policy

At CLAYRY, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Please review the following policy before requesting a return.

Return Eligibility

We accept eligible returns within 30 days of the delivery date.

To be eligible for a return:

Sunglasses must be unused and unworn
Items must be in their original condition
Original packaging and applicable tags should be included
Your order number or proof of purchase is required

Items that do not meet these conditions may not be eligible for a return or refund.

Non-Returnable Items

A return may not be accepted if:

The sunglasses have been worn or used
The item has been damaged after delivery
The item shows signs of misuse or improper handling
The return request is submitted more than 30 days after delivery
The item is returned without prior approval

How to Request a Return

To request a return, please contact our customer service team with:

Your order number
Reason for the return
Photos of the item, if applicable

Please do not send an item back before receiving return instructions from us.

Return Shipping

For returns due to a change of mind, personal preference, or ordering the wrong item, the customer may be responsible for return shipping costs.

If you receive a damaged, defective, or incorrect item, please contact us before returning it so we can review the issue and provide appropriate instructions.

Damaged, Defective, or Incorrect Items

If your sunglasses arrive damaged, defective, or you receive an incorrect item, please contact us as soon as possible.

Please provide your order number and clear photos of the sunglasses and packaging so we can review the issue and determine the appropriate solution.

Refunds

Once your returned item is received and inspected, we will notify you whether your return has been approved.

If approved, the refund will be issued to your original payment method.

Please allow up to 7 business days for the refund to be processed and reflected in your account. The exact timing may vary depending on your bank or payment provider.

Late or Missing Refunds

If you have not received your refund after the stated processing period:

Check your bank or payment account again.
Contact your card issuer or payment provider.
Contact your bank if necessary.

If you still cannot locate your refund, please contact our customer service team.

Order Changes & Cancellations

You may request to change or cancel your order within 24 hours of placing it.

After 12 hours, your order may already be processing or preparing for shipment, and changes or cancellations may no longer be possible.

Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address during checkout.

If you notice an error, please contact us within 24 hours of placing your order. We will do our best to update the address before your order is processed or shipped.

CLAYRY may not be responsible for delivery issues caused by an incorrect or incomplete address provided by the customer.